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Your student e-mail account is located in the West Hills College Portal. Once you have logged into the system, click on the "Student" link. A small web part will load in the middle of the page where you will see your unread messages. If it is your first time logging into the Portal, you will instead see a link to "Enter You Credentials". You must do so only on your initial log-in. Your credentials (your user name and password) are exactly the same as your log-in to the portal but you do not have to add the "@whccd.edu" to your user name. For more information, refer to the link titled "Are you brand new or forgot your password?" on the West Hills College Portal page.
Students must have completed the online admission application for West Hills College before they can register for classes. Admission Instructions.
If students have already completed the admission process, they can register for classes (both traditional and online) by using the tools available when they login to the My West Hills College Portal (student page) . After students login they can use the Search and Register for Classes link located under the My Services area on the bottom left corner of the Student Page. If students have trouble with thier User Name and Password for the My West Hills College Portal, they need to contact the Help Desk at helpdesk@whccd.edu .
In order to add an online class after the first week of full semester classes or the first day of short-term classes, students need an email from the online instructor. This email will serve as a signed add slip and must say that there is room in the class and that the student has permission to add the class. Instructor email addresses can be found by using the Employee Directory. Instructor emails are used by the Student Services staff at any campus location to add students to online classes during the second week of full-semester classes or after the first day of short-term classes (until the enrollment cut-off deadline for each semester). If a student cannot physically bring in the email to a campus location, then it needs to be forwarded to someone in Student Services so that the student can be added to the class. This add procedure makes no provision for increasing the class size. Instructors are not to provide an add slip/email if there is no room in the class. The West Hills Community College District policy covering Adds/Drops is posted online in the college catalog under the Academic Regulations section.
Your online instructor is not required to email you to get started on Blackboard. If you are like most students, they like to get started early, so we have created a Getting Started page to let you know how to log-in and communicate with your instructor. As a note, all official communication with your instructor is done with your West Hills College student e-mail account. If you are unsure how to access this, see the FAQ How Do I Check My Student E-mail.
If you have questions on technical issues, contact the Help Desk at helpdesk@whccd.edu or weekdays by phone at 800.266.1114 x2002 (locally at 559.934.2002).
Students must login to their online course through the My West Hills College Portal. This login page provides information about obtaining the student's user name and password. The user name and password used for the portal login is the same for Blackboard, the system used by West Hills College to deliver online classes to students. To get to this login page, once inside the portal, click on the "Student" page, and again on the "Online Class Login" link located on the upper right-hand corner of the student portal page.
The Online Class Schedule link and it will take you to a screen that will allow you to search the class schedule. Enter the term from the drop down menu and click submit. You’ll see an up-to-the-minute list of available online courses.
If you have questions, please call the bookstore that serves your campus.
To successfully complete online classes at West Hills College, end users must have consistent and convenient access to a computer with the following Blackboard Version 7-compatible operating system and browser configuration. The Computer Requirements page has specific information about this question.
Unfortunately, AOL and NetZero are not fully compatible with Blackboard, the WHC online learning software. While some students have had successful online learning experiences while subscribing to these internet service providers, it is strongly recommended that you use another provider for your Internet access for your course if possible. If you must use one of these two, then once you login to the Internet, minimize the AOL or NetZero screen by clicking on the top right button (not the X, but the -). Once the NetZero or AOL browsers are minimized, open Firefox or Internet Explorer and login to your class using the West Hills College Portal, then clicking on the "Online Class Login".
For coursework help, you contact your instructor via email or phone. Our Blackboard online course software makes this fast and easy. Instructors post their contact information in the course syllabus. If you need technical help, our Helpdesk is available 24 hours a day, seven days a week via email at helpdesk@whccd.edu or weekdays by phone at 800.266.1114 x2002.
This is a special web browser that many instructors use to administer tests and quizzes in their online classes. You can download this special browser from within Blackboard after registering for a fully online class.